Support
Something not working? We read every message.
Contact us
- Email hello@llyli.eu
- WhatsApp Chat with us
- In the app Settings › Send feedback
Called Give feedback in version 1.9 and earlier. Settings is the gear at the top of the Today screen.
Questions
How do I delete my account?
In the app, open Settings › Account › Delete account, then confirm.
This is permanent and cannot be undone. It deletes your account and the data linked to it in our database: your words, sentences, review history, progress, subscription record, usage events and sentence reports. Deleting the app removes the copy on your phone.
If you subscribe to LLYLI Pro, cancel the subscription with Apple as well (see below). Deleting your account does not cancel it.
Do my words sync between devices?
Yes. Your notebook is saved to your account, so when you sign in with the same Apple Account on another device, your words and progress come with you.
The app also keeps a copy on your phone, so review sessions work offline. Capturing new words and syncing need an internet connection. If something has not synced yet, Settings › Sync shows it and lets you sync now.
How does the subscription work?
You can capture 30 words of your own for free. Starter words from onboarding do not count towards this. Reviewing is always free.
LLYLI Pro gives you unlimited captures for €4.99 a month or €34.99 a year. The app shows prices in your local currency. Payment goes through your Apple Account, and we never see your payment details.
To manage or cancel, go to your iPhone Settings › your name › Subscriptions. Subscriptions renew automatically unless you cancel at least 24 hours before the end of the period. When you cancel, you keep Pro until the end of the period you paid for. Full details are in the Terms of Use.
Is AI used, and what is sent?
Yes. LLYLI uses OpenAI to translate and correct words and sentences and to create example sentences and quiz options. The app sends the content to our server, which passes it on to OpenAI.
What is sent: the word or sentence you capture, your optional place note, your language pair and learning goal, words from your notebook when the app makes practice sentences or quiz options, and a photo when you use photo capture. Your email address and account ID are not sent to OpenAI.
The app asks your permission before AI features send anything, and you can withdraw it at any time in Settings. You can still review the words already in your notebook without it. The Privacy Policy has the full details.
Which languages does LLYLI support?
English speakers learning European Portuguese, and Portuguese speakers learning English (UK).
Still stuck?
Write to hello@llyli.eu or message us on WhatsApp. Tell us what you tapped and what you expected to happen, and we will help.